Support


UNM Support:

The implementation team is still working on developing the support model for UNM. Currently all support for surveys will be handled by the Qualtrics support team. 

Qualtrics is an experience management platform commonly used for surveys. You can set up your surveys to require respondents to authenticate with Shibboleth before taking the survey. You can use these authentication methods to collect some information about your respondents. Shibboleth allows you to collect more information from your respondents than CAS.

Shibboleth allows users to authenticate via SAML. SMAL is 2-way connection and available on UNM Qualtrics facility. The Shibboleth SSO authenticator uses UNM logins to authenticate respondents. Please make sure to use your account with UNM NetID and associated password. UNM HSC email containing @salud.unm.edu will not work with UNM Qualtrics facility. Respondents can only their UNM NetID credentials to being authenticate.

Note: Shibboleth SSO type may not work properly with preview survey, it is advised to publish survey to check full functionality of this feature.

To Setup Shibboleth Authenticator:

  1. While editing your survey, open the Survey flow. This image is showing that the user needs to click on the Survey flow icon in the left side panel while editing the survey to open the survey flow settings.
  2. Click Add a New Element Here or Add Below.  This image is showing that the user needs to click either on Add a New Element Here below the question block or on Add Below next to the block to add a new element to the survey flow.
  3. Select Authenticator. This image is showing the Add a New Element window, where the user is selecting Authenticator from the list of options to add it to the survey.
  4. Change Authentication Type to SSO. SSO Type to Shibboleth. And Select connection to UNM Qualtrics. This image is showing the configuration panel for the Authenticator element. The user is setting Authentication Type to SSO, SSO Type to Shibboleth, and selecting UNM Qualtrics as the connection.
  5. Click Apply to save SSO configuration. This image is showing that the user needs to click on the Apply button to save the SSO configuration settings.
  6. After Applying these changes. Select Move to move the authentication block above all other blocks in your project at top. Click on Move and drag the Authentication block at top of your project. This image is showing the newly added authentication block in the survey flow. The user is clicking Move and dragging the authentication block to the top of the project, above all other blocks.
  7. After moving Authentication block at top of your project. It is necessary to move your authentication block at top of your project or move all other blocks under authenticator block. If Authenticator block is not at top of your project, Authentication won’t be requirement for respondents. This image is showing that the authentication block is now positioned at the top of the survey flow. It is instructing the user to ensure the authentication block stays at the top, or to move all other blocks under it, so that authentication will be required for respondents.
  8. Click Apply once again to save your changes.

 

TO CAPTURE IDENTIFYING INFORMATION (OPTIONAL)

  1. Enable Capture respondent identifying info. Enable Capture respondent identifying info.
  2. Now, click on Add Embedded Data. pict2.png
  3. Please input your embedded data filed name into “ Embedded Data to Set” text entry box to the left of the equal’s sign.

    Insert the formal or friendly names of the attributes that are being passed via SAML into the “ Field From SSO” text entry box.

    You can add and remove fields using plus sign (+) and minus sign (-) next to the Field from SSO text box. pict3.png

    Note: Our Qualtrics team had added some pre-approved Field that you can use for “Field From SSO”. Attached below is the list of fields you can use. If user required to use other fields like UNM ID, please contact our IT team with questions at qualtrics@unm.edu

    pict4.png
  4. Click Apply at right bottom corner to save your changes.
  5. Now, click on Add a New Element Here. pict5.png
  6. Click on Embedded Data. pict6.png
  7. Write the Data fields in the box. pict7.pngMake sure that filed name you have entered in the Embedded Data Set in Authentication should match in Embedded Data field.pict72.png
  8. With the help of Move option, move the Set Embedded Data tab above the Authentication tab. pict8.png
  9. Click Apply at bottom right corner to save your changes.

 

TO ASSOCIATE RESPONDENT WITH CONTACT LIST

By default, Shibboleth extension with SSO authenticators allow participants to take the survey multiple times. You can prevent this feature and restrict respondents to take survey only once by enabling Associate Respondent with Panel. This Option will force respondents to be a member of the selected contact list in order to take the survey.

img1.png

Note: How to add contact list in personal library

  • Click on the three lines at the top left corner of Qualtrics interface and then click on Directories. 

img2.png

  • Click on the Create list located on right side.

img3.png

  • After Clicking on Create a list, enter your list name. Then upload a file or enter manual input.

img4.png 

If you have any questions about Qualtrics, please feel free to contact our IT team at qualtrics@unm.edu or open a help ticket at help.unm.edu.

UNM Qualtrics uses UNM's Azure AD and Multi-Factor Authentication (MFA) methods, like other systems on campus (e.g., LoboMail, O365 and Zoom).  This authentication method provides more security and protection for our users, allows automatic sign-on if you are already logged into another UNM site that uses Azure AD, and provides more standardization and consistency when accessing multiple applications at UNM. 

We recommend signing in to the UNM Azure AD site and making sure your phone number is correctly listed there and that you have more than one device/method set up, such as the Microsoft Authenticator Mobile app. This will ensure you can still access UNM systems if you lose one device. If you do not have a mobile device, see FastInfo 7823 for alternatives. For HSC users with SSO devices please refer to the " Using "Private/inPrivate/Incognito browser" to resolve Main Campus - HSC Azure AD Authentication Conflicts"

Step 2. Enter your  UNM Net ID to Login.

If you are already logged in to UNM systems via Azure AD (Lobomail, UNM Zoom, Office 365, etc.) you will automatically be logged into Qualtrics.

Step 3. If you are not already logged in to UNM systems via Azure AD, you will be prompted to sign in. Enter your full UNM email address (e.g., @unm.edu). Do not just put your NetID. You must add the @unm.edu to the end as shown in Fig 3.

support-instructions-2

 

Step 4. Enter your password. support-instructions-3

 

Step 5. Approve Multi-Factor Authentication (MFA) sign in request (via text, call or Authenticator app).  support-instructions-4

 

Step 6. If you select “Yes” on “Stay signed in,” the Azure AD system will set your session to be valid for 90 days or until you logout or change your password. If you select “No,” your session will be valid for 24 hours or until the browser window is closed.

 

support-instructions-5

Microsoft Errors

If you receive the Microsoft "Sign-in is blocked" error (below), then you have made too many invalid login attempts and your account has been temporarily locked. The lockout time is generally 1 minute (more if you keep making invalid attempts). Please confirm you are logging in with your correct password and  full UNM email address (e.g. <netid@unm.edu>), not just your NetID or Salud email

If you still have problems, consult the article below. It provides additional information, including steps for getting support from the Main IT helpdesk.

Qualtrics Vendor Support

To contact Qualtrics support follow these steps:

Step 2. Click " Sign in with SSO".

Step 3. Enter "unm" as the Organization ID.

qspicture2.png

Step 4. Click " Continue".

Step 5. Login with your UNM NetID credentials, if not logged into the browser.

qspicture3.png

Step 6. Once logged in, you will see three options on the main screen. Select “ Get Technical Support”.

qspicture4.png

Step 7. Select “ Survey Platform & XM Directory” or other option as needed.

qspicture5.png

Step 8. Ask your question to Qualtrics Support AI Assistant.

qspicture6.png

 

Step 9. If Qualtrics Support AI Assistant is unable to answer your question, select option “ No”.

qspicture7.png

 

Step 10. Select “ Contact Support” and select “ Email” or any preferred method available.

qspicture8.png

 

Step 11. It will direct you to the new page for Qualtrics vendor support. Enter the details.

qspicture9.png

 

Step 12. Enter the details and click “ Submit”.

qspicture10.png

 

Instructions coming soon.

If you receive an error similar to  “Sorry, but we’re having trouble signing you in… The signed in user email is not assigned to a role for the application” the issue may be caused by your HSC NetID credentials being cached in your browser. If you receive this error, your choices are:

  • Use a browser second browser (e.g. Chrome, Firefox, Edge, Safari), one that is  different  from the one used to access the HSC applications. For example, if you use Chrome for HSC applications, use Firefox for Qualtrics and non-HSC applications, etc.
  • Open and use a Private/inPrivate/Incognito browser window in your current browser. For most browsers, you can do this by clicking on the three dots or three dashes in the upper-right corner of the browser window. For Safari, select File > New Private Window.
  • Log out of your current HSC Azure session, so you can log into the Main Campus Azure AD. You may need to clear your cache and cookies (in Safari->Clear history).
Please contact Qualtrics support at UNM IT on cherwell or qualtrics@unm.edu for more information regarding custom domain requests.